FAQs

Here are some frequently asked questions we receive from prospective or current students. If your question is not covered here or you need more information, please contact us--we'll be more than happy to help!

I have a question about a course or academic program (availability, transfer, etc.).
How long do Students and Graduates continue to have access to email?
Where can I find help for my student e-mail account or my student self-service account?
Who do I speak with about financial aid questions?
What Online courses are offered?
How can I tell what colleges offer the program or courses I am interested in?
Who do I contact about registration, my class schedule, exam times, etc.?
How do I request a transcript?

I have a question about a course or academic program (availability, transfer, etc.).

Please contact the KCTCS College you attend or may attend.

How long do Students and Graduates continue to have access to email?

Students who are enrolled in a current or future term have access to email and continue to have access through the end of the next regular term after their enrollment. That is, a student who enrolls in Fall will continue to have access to email through the end of Spring term; a student who enrolls in Spring and/or Summer will continue to have access through the end of Fall term.

This also applies to recent Graduates. That is, a student who enrolls in and graduates in Fall will continue to have access to email through the end of Spring term; a student who enrolls in and graduates in Spring and/or Summer will continue to have access through the end of Fall term.

Students who are discontinued will not have access to email beyond the term in which they were enrolled.

Where can I find help for my student e-mail account or my student self-service account?

Check your student e-mail
Visit Student Self-service for grades, tuition payments, etc.
Don't have a student account? Create one!
Already have an account? Accessing Your Student Records and Registering for Classes
Need to RESET your password? Use Internet Explorer web browser to visit the User Account Center. Select the "New Users / Password Resets (for Applicants and Students)" link.
Having trouble? Contact the student services office at your local KCTCS College. They have access to your accounts and can help you resolve any log-in or password problems.

Who do I speak with about financial aid questions?

First contact the financial aid staff at the KCTCS college you attend, and be sure to review our online financial aid information.

What Online courses are offered?

See the KCTCS Online: Learn by Term, KCTCS:Learn on Demand web sites or contact the Kentucky Virtual Campus for information or questions about online courses.

How can I tell what colleges offer the program or courses I am interested in?

Information about academic programs and courses as well as what colleges offer them can be found in our online catalog. You can also contact the college nearest you.

Who do I contact about registration, my class schedule, exam times, etc.?

Contact your college or instructor(s) about class meeting times, class questions, exam schedules and any other matters regarding your class schedule.

How do I request a transcript?

To obtain a transcript, please contact the KCTCS College you attended.